Facilitating seamless switching of methods of engagement without re-authenticating or entering a queue, with the choice of text and voice chat, messaging threads, and live audio or video calls - all in the same channel.Keeping clients and prospects in-process and in-app through private, dedicated channels.
By providing a digital branch through Moxtra, financial services companies can meet their clients' needs anytime, from anywhere, with security embedded into every step of the process."Ĭelent identified that Moxtra's offering included all the core components of a successful customer engagement platform including: "Our platform has been built over the last decade in partnership with some of the world's leading financial institutions making Moxtra uniquely positioned to meet the needs of the financial industry.
"Moxtra's positioning in this report from Celent confirms our commitment to innovation in the client engagement market, especially our support of financial services companies to enhance their digital capabilities, streamline and manage their operations, and elevate the client experience," said Leena Iyar, Chief Brand Officer for Moxtra. The report emphasizes the growth of digital-first engagement to meet the evolving demands of clients in the financial services space. 30, 2021 /PRNewswire/ - Moxtra, a platform powering OneStop Apps for streamlining and managing client-centric business, announced today it has been positioned as a leader in client engagement platforms by Celent in the recently released 2021 Digital Customer Engagement Platforms report.
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